In our online store, you can have your order delivered to a DPD, GLS or MPL pickup point, or to a parcel locker.

Selection: During checkout, you can select which pickup point you would like to use to collect your parcel. The system automatically suggests the nearest locations.

Notification: The courier service will notify you by SMS or e-mail as soon as your parcel has arrived at the pickup point.

Retention periods:

* After the MPL locker deadline expires, the parcel is forwarded to the nearest post office, where it is held for a further 5 business days.

How pickup works: An ID card may be required for in-person pickup; at a locker, the pickup code received by e-mail is required. You can track your parcel using the waybill number, which we send by e-mail.

In certain cases, a pickup point or parcel locker cannot be selected because the size, weight or nature of the ordered products does not allow this type of shipping. This applies in particular to larger, oversized or fragile products, which can only be delivered by home delivery. If you have any questions about the delivery options, our customer service team will be happy to help.

No. There is no stock of products at the pickup points – we only deliver there when an order has been placed.

No. Our company does not offer an instalment payment option.

Yes, card payment is available for every product – both for items in stock and those with "Available to order" status. In this case, shipping only begins once payment has been received. Our webshop uses CIB Online eCommerce card payment as its secure online payment solution.

Yes, you can pick up your order at our Villány store during opening hours: Mon–Fri: 7:30 AM–4:30 PM, Sat: 8:00 AM–12:00 PM.

With some e-mail providers (e.g. Citromail, Freemail), messages from online stores do not always arrive. Please check your spam folder and make sure you entered your e-mail address correctly. If the confirmation still hasn't arrived after fifteen minutes, please let us know through one of our contact channels.

If you selected the "Advance bank transfer" payment method, the system automatically sends the instructions and the bank account number. Please transfer the amount within 10 business days of receiving the notification.

Yes. We issue a VAT electronic invoice for every purchase, which we send by e-mail before the parcel is dispatched. This is why it's important to provide a real, working e-mail address when placing your order.

We notify you by e-mail about the status of your order (processing, procurement, shipping, etc.), and you can also track it under Profile → Orders. Once we hand the parcel over to the courier, you will also receive the tracking number in the shipping confirmation.

You can order from our online store from a desktop computer, smartphone or tablet alike. Unfortunately, we do not accept orders by phone.

Yes. The gross prices shown on our website include statutory VAT.

Most products are shipped with a delivery fee: home delivery starts at HUF 1,490 and varies depending on the weight of the products. Some products are shipped free of charge – this is always indicated on the relevant product page.

If the product is in stock, the parcel can be delivered to pickup points within 1–3 business days. With courier delivery, we ship anywhere in the country within 2–3 business days, and for larger parcels usually within 4–5 business days.

If the product is not in stock, we source it from our wholesale partner – we will inform you of this by phone or e-mail after your order has been processed.

For orders with a value over HUF 300,000, we only accept payment by advance bank transfer.

The courier service will attempt delivery twice in total. If the first attempt is unsuccessful, they will call the phone number provided with the order to arrange a delivery time.

Yes. An authorised person can also collect the parcel from the courier service. This is also possible at a pickup point: if the authorised person knows the name and order number, and can identify themselves with an ID card.

The courier service delivers on business days between 8:00 AM and 5:00 PM. If you can only accept the parcel at a specific time, please indicate this in the "Comment" field when ordering. You can also use the same field to request that the courier call you before arrival.

• Home delivery – via Fáma, GLS, DPD, MPL or the Bí-Bor courier service to the address you provide.
• Pickup point collection – a DPD, MPL or GLS pickup point from the nationwide network, selected by you.
• In-person pickup – at our Villány store (7773 Villány, Szent István u. 35), during opening hours.

Yes, at our Villány store during opening hours (Mon–Fri: 7:30 AM–4:30 PM, Sat: 8:00 AM–12:00 PM).

Yes. Most of our products come with at least a six-month manufacturer's warranty. In addition, we provide warranty and guarantee coverage in accordance with applicable legislation. Details can be found in our Terms and Conditions or through one of our contact channels.

Exchange requests are handled by our customer service team. Please get in touch with us. The cost of the exchange is borne by the customer.

For many of our products, we do not include a separate warranty card – for these, the warranty can be validated using the electronic invoice.

In 99% of cases, yes – these show an "In stock" status. We order some products from our wholesale partner; these show an "Available to order" status.

Yes. You may withdraw from the purchase without giving any reason within 60 days of receiving the goods.

• The cost of returning the product is borne by you.
• If the product is returned undamaged, we will refund the purchase price to your bank account.
• If the product is returned in used condition, we may deduct the loss in value from the refunded amount.

Details can be found in the withdrawal statement and in our Terms and Conditions.

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No, it's not required. After adding items to your cart, click the "Checkout without registration" button at checkout.

However, registration is quick, simple and comes with several benefits: you can track the status of your orders, review the products you've purchased, reach our customer service through our system, and place further orders more easily.

Courier delivery starts at HUF 1,490 and increases in proportion to the weight of the parcel. The shipping cost is calculated automatically by our system – once you add the desired products to your cart, the shipping fee will also be displayed there.

Do not open the parcel before accepting it, but always check that it is undamaged. If the packaging is damaged, ask the courier to draw up a damage report and forward it to us. Without this report, we cannot accept a subsequent complaint!

If the parcel is damaged or contains an incomplete product, please let us know as soon as possible through one of our contact channels.

No.