Pickup Points
What should I know about PICKUP POINTS?
In our online store, you can choose to have your order delivered to a DPD, GLS, or MPL pickup point or parcel locker. During the purchase process, you can select your preferred pickup location, and the system will automatically offer the nearest points.
You’ll receive an SMS or email notification when your parcel arrives.
Lockers are available 24/7, while pickup point opening hours depend on the provider – most are open in the evenings and on weekends.
Holding times:
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GLS pickup points: 5 working days
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DPD: 7 working days
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MPL: 5–10 working days
Lockers: -
GLS: 5 working days
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DPD: 3 working days
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MPL: 2 working days (if not collected, your package is sent to the nearest post office for an additional 5 working days of storage).
How to pick up:
For in-person pickup, you may need an ID; for lockers, you’ll need the pickup code.
If you want to pay by card, please check in advance (using our map search) whether card payment is available at the selected point.
To track your package, use the tracking number sent by email on the carrier’s tracking page.
Why can’t I see the pickup point option when ordering?
In some cases, the pickup point or locker option is unavailable because the item’s size, weight, or nature does not allow this type of delivery.
This is especially true for large, oversized, or fragile products that can only be delivered by courier to your address.
If you have questions about delivery options, our customer service team is happy to help.
Can I shop in person at the pickup points?
No, pickup points do not have local stock. Products are delivered there only after you order them online.
Ordering & Billing
Can I buy on credit?
No, we do not offer sales on credit.
Can I pay by bank card?
Yes, you can pay by card for every product, regardless of stock status.
Your order will be shipped after payment. We use BARION’s secure online payment solution.
Can I shop in person?
Yes, you can pick up your order in person at our Villány store during opening hours.
I placed an order but did not receive a confirmation email. What should I do?
Sometimes emails from online shops do not arrive to some providers (such as Citromail, Freemail).
Please check your spam folder and make sure you entered your email address correctly.
If you still haven’t received the email after 15 minutes, please contact us.
What should I pay attention to when ordering?
Please provide accurate contact details so we can reach you quickly if needed.
Make sure your email and phone number are correct; errors may cause delivery delays.
Order status updates are usually sent by email, not by phone.
I placed an order. Where can I transfer the money?
If you selected bank transfer, the system will automatically send instructions and bank details to your email address.
Please transfer the amount within 10 working days of receiving the instructions.
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Bank HUF: CIB 10701214-68938462-51100005
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Bank EUR: CIB 10701214-68938462-50200009
Will I get an invoice for my purchase?
Yes. We issue an electronic VAT invoice for every order, sent via email before shipping your parcel.
Please ensure your email address is correct.
Where is my order?
We notify you about every change in your order status (processing, procurement, delivery, etc.) via email and you can also view it on your "Profile" page under "Orders".
Once your parcel is handed over to the courier, you can track it using the tracking number sent by email.
How can I order?
You can order from our webshop using a desktop, smartphone, or tablet – it’s quick and easy.
We do not take orders by phone.
Are prices inclusive of VAT?
Yes. All prices shown are gross prices, including VAT.
Shipping
Is there free shipping?
Most products have a shipping fee, starting from 1,490 HUF, calculated based on weight.
See more about shipping and payment on the Information / Shipping page.
Some products are delivered free of charge – this is always indicated on the product page.
Free delivery applies only to the specific product; other items may incur a shipping charge.
What does “expected delivery time” mean?
If a product is out of stock, we’ll notify you by email about the expected delivery time.
The indicated time is for reference only; delays may occur due to reasons beyond our control.
Why can't I choose cash on delivery?
For orders over 300,000 HUF, only prepayment by bank transfer is available.
What if the courier comes and I’m not there?
The courier will attempt delivery twice. If unsuccessful, they will call the phone number you provided to arrange another time.
How long does delivery take?
If in stock, delivery to pickup points is within 1–3 working days, to your address by courier within 2–3 days, and for larger packages, generally 4–5 working days within Hungary.
If not in stock, we will order it from our wholesaler – this takes longer, and we’ll notify you after processing your order.
Can someone else collect my parcel?
Yes. Your package can be collected by someone else, both from couriers and at pickup points, with proper identification and the order details.
My parcel is scheduled for today. When will the courier arrive?
Couriers deliver on working days between 8:00 and 17:00.
If you need delivery at a specific time, please indicate this in the “Comments” field when placing your order.
If your order has already been placed but you need to change delivery instructions, contact us or the courier service.
How will my product be delivered?
We offer home delivery via Fáma, GLS, DPD, MPL, or Bí-Bor couriers – they deliver to the address you provide.
Alternatively, you can collect your package from a DPD, MPL, or GLS pickup point.
Personal pickup is possible at our Villány store.
Products
Can I view products in person?
Yes, at our Villány store during opening hours.
Do products come with a warranty?
Yes. Most of our products have at least a 6-month manufacturer’s warranty, plus legal warranty and guarantee as required by law.
See more in our Terms and Conditions (ÁSZF).
I ordered the wrong size. Can I exchange it?
Our customer service handles exchange requests.
Please contact us – the cost of return shipping is the buyer’s responsibility.
I didn’t receive a warranty card with my product. What should I do?
For many products, the electronic invoice serves as your warranty proof.
Is everything I see online in stock?
In 99% of cases, yes – items marked “In stock” are immediately available.
Products marked “Orderable” are not in stock but can be ordered.
If I buy something and change my mind, can I return it?
Yes. You may return the product without reason within 60 days of receipt.
Return shipping is at your cost. Once we receive the undamaged product, we’ll refund the price to your bank account.
If the product is used or not undamaged, we may deduct a fee for wear beyond normal usage.
See our return policy and Terms and Conditions (ÁSZF) for details.
Other
How can I find out about promotions and new products?
Subscribe to our newsletter to be the first to hear about our promotions and new arrivals!
You can do this on the newsletter page. You can also follow us on Facebook for further updates.
Do I need to register to shop? What are the benefits?
Registration is not required to order. If you don’t want to create an account, click “Shop without registration” at checkout.
Registration is quick and easy, and offers several benefits:
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Track your orders
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Rate purchased products
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Access customer support within our system
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Make future orders faster
How much does delivery cost?
Home delivery by courier starts at 1,490 HUF and increases with parcel weight.
Our system automatically calculates the cost – just add your desired items to the cart to see your shipping fee.
What should I do if my parcel is damaged?
Do not open the parcel before checking it for damage.
If the package is damaged, ask the courier to file a damage report and forward it to us.
If you do not check the parcel at delivery, we cannot accept later claims without the report.
What if my item is damaged or missing?
If your product is damaged or missing, please contact us as soon as possible.
Do you accept vouchers or health fund cards?
No.
