FAQ

In our webshop you can choose delivery to a DPD, GLS or MPL pickup point or parcel locker.

• Selecting a pickup point or locker
  During checkout you can choose where you’d like to pick up your parcel. The system automatically suggests the nearest locations.

• Notification of arrival
  The carrier will notify you via SMS or email when your parcel arrives at the pickup location.

• Pickup options and opening hours
  Lockers are typically accessible 24/7, while pickup points’ opening hours vary by provider. Most points are open in the evenings and on weekends.

• Holding times by provider
  At staffed pickup points:
  GLS: 5 business days
  DPD: 7 business days
  MPL: 5–10 business days
  
  In parcel lockers:
  GLS: 5 business days
  DPD: 3 business days
  MPL: 2 business days. If not collected, the parcel is transferred to the nearest post office and held there for another 5 business days.

• How pickup works
  For in-person pickup you may need an ID; for lockers you’ll need the pickup code you received.
  If you want to pay by card, please check in our map tool whether card payment is available at the specific location.
  If you want to track your parcel, you can do so on the carrier’s tracking page. You’ll need the tracking number we sent by email.

Sometimes pickup point/locker delivery can’t be selected. The most common reason is that the size, weight or nature of the item(s) does not allow this delivery type—especially for oversized or fragile goods, which can only be shipped by home delivery. If you have questions about delivery options, our customer support is happy to help.

No. Pickup points do not hold local stock. We only deliver there against orders.

No. We do not offer sales via consumer credit.

Yes, you can pay by bank card for all products, whether in stock or “Available to order”.

We dispatch only after successful payment.
Our webshop uses BARION’s secure online payment solution.

Yes, you can collect your order at our Villány store during opening hours.

Some providers may block webshop emails (e.g., Citromail, Freemail). Please check your spam folder and ensure your email address was entered correctly. If you still don’t receive it within 15 minutes, please contact us via one of our contact options.

To deliver quickly and smoothly, we need accurate details.

It’s very important to provide an email address and phone number where we can reach you.

Incorrect name or address may delay or prevent delivery. Please note we usually communicate order updates by email, not by phone.

If you chose bank transfer in advance, the system automatically sends instructions and bank details to the email address provided in your order.

Please make the transfer within 10 business days after receiving the notice.

Our bank accounts:
HUF: CIB 10701214-68938462-51100005
EUR: CIB 10701214-68938462-50200009

Yes. We issue an electronic VAT invoice for every purchase and send it by email before shipping. This is why a valid, working email address is important at checkout.

We notify you by email about changes in order status (processing, sourcing, shipping, etc.), and you can also check it on the “Profile” page under “Orders”. After handover to the carrier, their parcel tracking pages provide further details.

Parcel tracking requires the waybill/tracking number, which we send in the shipping email.

You can order from a desktop, smartphone or tablet. Our site is simple and fast—placing an order only takes a few minutes.

Unfortunately, we cannot accept orders by phone.

Yes. All gross prices shown on our site include VAT.

Most items are shipped with a fee: home delivery starts from 1,490 HUF and is calculated based on parcel weight. Learn more about shipping and payment here: Information / Shipping

Some items come with free shipping, which is indicated on the specific product page.

Free shipping applies only to that product; additional items in the same order may incur a shipping fee.

If an item is not in stock, we’ll inform you by email about the estimated delivery time. This is for information only; sourcing may take longer due to reasons beyond our control. We cannot accept liability for such delays.

For orders over 300,000 HUF, we only accept prepayment by bank transfer.

The courier will attempt delivery twice. After the first failed attempt, they will call the phone number you provided to arrange a new time.

If the item is in our warehouse, delivery to pickup points takes 1–3 business days. With courier delivery it’s 2–3 business days nationwide, or typically 4–5 business days for larger parcels.

If the item is not in stock, we procure it from our wholesaler—this takes longer; we’ll confirm the lead time by phone or email after processing the order.

Yes. A representative can receive the parcel from the courier. At pickup points, an authorized person can collect it on your behalf if they know the order name and ID and present their ID card.

Couriers deliver on business days between 08:00 and 17:00. If you can only receive it at a specific time, please note this in the “Comments” field during checkout. You can also request the courier to call before delivery.

If you already placed the order but didn’t add a comment, please contact our customer service or the carrier.

We offer two delivery methods.

Home delivery by Fáma, GLS, DPD, MPL or Bí-Bor couriers. After ordering, the parcel is handed over to the courier and delivered to your specified address.

Pickup at DPD Points, MPL or GLS pickup points. In this case we send the parcel to the location you selected from the nationwide network.

Personal pickup is available at our store in Villány.

Yes, at our Villány store during opening hours.

Yes. Most of our products include at least six months of manufacturer’s warranty. In addition, Bí-Bor-Ász Kft. provides warranty and statutory guarantee as per applicable laws.

See details in our Terms & Conditions (ÁSZF) or contact us.

Our customer service handles exchanges. Please inquire via our contacts. Costs related to exchanges are borne by the customer.

Many products don’t come with a separate warranty card; in such cases the electronic invoice entitles you to warranty service.

In 99% of cases, yes — these items show a “In stock” status. Most products are available immediately, but some are sourced from our wholesale partners.

Items not in stock display an “Available to order” status.

Yes. You may withdraw from the purchase without justification within 60 days from receipt.

• Return shipping costs are borne by you.
• Once we receive the item in intact condition, we refund the price to a bank account of your choice.
• If the item is used or not intact, we may deduct a reasonable amount for depreciation beyond what’s necessary to establish the nature, characteristics and functioning of the goods.

See details in the withdrawal information and our Terms & Conditions.

Subscribe to our newsletter to be the first to know about deals and new products! You can subscribe on the newsletter page. You can also follow us on Facebook for more updates.

Registration is not required to purchase. If you don’t want an account, in the checkout flow (after Cart) click BUY WITHOUT REGISTRATION.

Registration is quick and brings several benefits:

• Track your order status.
• Review purchased products.
• Contact customer support within our system.
• Faster future checkout.